Parkside Surgery

Alfreton Primary Care Centre, Church Street, Alfreton, Derbyshire DE55 7AH

Policies

Complaints Policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager in writing. Every effort will be made to answer your concerns as soon as possible.

Mrs Cheryl Annable, Practice Manager, Parkside Surgery, Alfreton Primary Care Centre, Church Street, Alfreton, Derbyshire DE55 7AH

Tel: 01773 546900

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against doctors, staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. The police may also be informed.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to and used by, those involved in your care. You have the right to know what information we hold about you. For more information on this subject please click on the “How we use your health records” link below.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. For more information on this subject please click on the “How we use your health records” link below.

HOW WE USE YOUR HEALTH RECORDS