The practice is still running a fully telephone triage service to patients to protect both our patients and staff from coming into contact with the virus. PLEASE DO NOT ATTEND THE PRACTICE unless you have been given instructions to do so by one the clinical members of staff at Parkside Surgery. If you have a temperature of 37.8 and/or a new onset cough and /or a loss of smell/taste please check your symptoms with NHS 111 online
Please order your prescription via your online access where possible. If you are unable to order your prescription online we have currently relaxed the rule regarding telephone ordering and would ask that you do this rather than attend the surgery
ONLINE APPOINTMENT BOOKING
Some routine telephone appointments are available for online booking. Please note that all appointments are BY TELEPHONE ONLY unless advised otherwise by a clinician. You will contacted at some point during the day and not at the time of the booked appointment
Please enter a reason for your appointment in the space provided ie Fit note, medication query etc. It is important for us to know the reason for your telephone appointment so that you can be moved to the appropriate list if necessary as we have specific lists for medication and Fit note queries.
The doctor/advanced nurse practitioner may decide that they would like to video call you for an appointment. The practice currently uses a service call AccuRx for this, which is recommended by NHS England and is therefore a secure service to use. For information on what happens and what you need to do when you receive a video consultation invitation please click here.
The clinician may also ask you to send a photo of a rash etc that you may have via AccuRx messaging – for information on how you do this click here.
The practice nurses are seeing patients for the following procedures:
Cervical smear tests, childhood immunisations, INR tests, contraceptive injections, hormone injections (ie decapeptyl, prostap)
You will need to RING THE SURGERY to make an appointment for any of these.
If you have been asked to attend for an appointment please ensure that you have a face covering as these are required to be worn once you have entered the building.
If you are due to attend the surgery for an appointment and develop either a temperature of 37.8 and/or a new onset cough and /or a loss of smell/taste PLEASE DO NOT ATTEND telephone us instead.
HOSPITAL LETTER/FIT NOTES
For patients who need to collect hospital letters or Fit notes we will be either posting or emailing these to patients – please let us know your preference when you call.
For self isolation notes please visit https://111.nhs.uk/isolation-note
WAYS OF CONTACTING THE SURGERY
You can contact us via the following methods:
Telephone 01773 546900
Online messaging through SystmOnline, Airmid, NHS App, MyGp App
Email [email protected] please do not use this for urgent queries as it is not constantly monitored.
REGISTERING FOR ONLINE SERVICE
If you have not already registered for online access to your medical records you can register online for some apps via the NHS login service. For more information please click here.
Please note we are currently unable to verify your identity and complete your registration for online access at the surgery.
As you can appreciate this is an extremely changeable situation and we would ask that you keep checking our website for the most up to date position.